Guide On How To Cancel Your Mindbody Software Subscription

If you’re a fitness business owner who has been using Mindbody software but has decided it’s time for a change, then you’ve landed in the right place. Here at SparkMembership, we not only provide you with an easy-to-follow guide on how to cancel your Mindbody subscription, but we’ll also introduce you to an alternative that might just be the perfect fit for your needs.

Here’s how to cancel your membership online:

To terminate your membership online, here is a step-by-step guide:

Step 1: Contact Mindbody by phone.

Mindbody phone support

To initiate the cancellation request, the customer is advised to contact Mindbody via phone. They are provided with a specific phone number for their country. The knowledgeable customer support team will assist them in navigating the process and addressing any inquiries they may have.

Step 2: Submit an online cancellation request.

Submitting an Online Cancellation Request

If the customer prefers an online approach, Mindbody offers a convenient cancellation request form on their website. The following steps should be followed for a seamless submission:

  1. The customer should visit the Mindbody website and locate the cancellation request page.
  2. They need to provide the following details:
    • The last four digits of the payment method used for their subscription.
    • The answer to their security question. (Note: If the security question has expired, it may need to be updated during the cancellation process.)
    • They should specify the services they wish to cancel.
    • They need to state the reasons for their cancellation.
    • Any feedback they have about their experience with Mindbody should be shared, including details if they are transitioning to another software solution.
    • It’s important for the customer to double-check the accuracy of the provided information.
    • Finally, they should submit the cancellation request form.

💡 It is important to note that Mindbody requires a minimum of three business days’ notice before the next billing date to process the cancellation request. Failing to meet this requirement may result in regular charges on the next bill date.


What happens to my data after cancelling Mindbody software?

The Privacy Policy doesn’t clearly state the fate of your data post-cancellation. However, you can request deletion of your Personal Information, but they may retain some data for recordkeeping or to complete pending transactions. It’s advisable to back up your data before cancelling your subscription.

Can I get a refund if I cancel Mindbody software midway through the billing cycle?

Mindbody has a no-refund policy. Therefore, if you cancel the software midway through the billing cycle, you will not receive a refund.

How long does it take to cancel Mindbody software?

Mindbody generally requires a 30-day written notice to cancel your account. Therefore, it typically takes about a month from when you submit your cancellation request to when your account is officially closed.

Can I still access my site after cancellation?

When a Mindbody profile is deactivated, all automated payments and email notifications will come to a halt. Both you and your clientele will lose site access.

Can I reactivate my  Mindbody subscription account?

Yes and to reactivate your Mindbody subscription, please contact their customer service. Keep in mind that requests for reactivation must be made within 90 days of your cancellation date.

Why Switch to SparkMembership?


Having now explored how to cancel your Mindbody subscription, you might be wondering what your next step should be. That’s where SparkMembership comes into play.

At SparkMembership, we focus on providing solutions tailored to your fitness business needs. Here’s why we believe SparkMembership is the ideal choice:

  • We Value Every Customer: We believe that every business, regardless of size, deserves high-quality service and support. With SparkMembership, you’ll receive prompt, attentive, and efficient customer service, ensuring your needs are always addressed.
  • Robust Payment and Membership Management: Our platform is designed to offer consistent, accurate payment processing and secure membership setups. With SparkMembership, your administrative tasks are made more straightforward and error-free.
  • User-Friendly Experience: We’ve developed a simple, intuitive interface that eliminates unnecessary complications for both the business owner and the customer, making tasks such as registration, booking, and event changes seamless and efficient.
  • Reliable Booking System: Our booking system is designed to ensure your clients can make appointments without obstacles, creating a more enjoyable and convenient experience for them and ensuring your business runs smoothly.
  • Transparent Onboarding Process: Our onboarding process is designed to be clear and effective without unexpected costs. With SparkMembership, you’ll know exactly what you’re getting into from the start.

Ready to explore a new way to manage your fitness business? We encourage you to learn more about SparkMembership’s features and book a live demo to see firsthand how our software can revolutionize your operations.