Privacy Policy
Effective Date: 20/09/2026
This Privacy Policy ("Policy") describes how Spark Membership, LLC (“Spark Membership,” “we,” "us,” or "our") collects, uses, and discloses personal information in connection with our website https://sparkmembership.com (the "Website") and our mobile application (the "App") (collectively, the "Services") that we offer for commercial use by our business customers.
We may collect personal information directly from you and automatically when you use our Services, as described below:
Information We Collect Directly From You
When you use our Services, we may collect information directly from you, as further described below:
Contact information such as your first name, last name, mailing address, email address, and phone number;
Account information, such as your username and password;
Payment and billing information;
Any information you provide in a submission through our “Contact Us” form, chat functionality we make available through the Services, or other contact methods, including your first name, last name, email address, phone number, and any other information you choose to provide; and
Any other personal information you provide to us through your use of the Services.
Information We Collect Automatically
We may also collect certain other information automatically when you use our Services, such as the following:
Browser and Device Information: When you use our Services, we will collect certain information that is automatically collected by most websites, such as information about your device and your browser. For example, we may receive device identifiers such as your IP address and MAC address, operating system type and version, and Internet browser type and version.
Usage and Log Information: When you use the Services, we will collect certain information about how you use the Services, such as features visited and used, date of visit or usage, clicks, text entered, time spent using the Services or certain features, errors, log files (including for query tracking, events, and errors), and other details of your actions on the Services.
Search Engine and Other Referrals: When a third party refers you to our Website, such as through your clicking on a link to our page from a Google search, we may receive some information about your device and your interaction with the referring site or content.
Information Stored in Cookies, Pixels, Web Beacons, and Other Similar Technologies: We and other third parties with whom we work, including advertising networks and analytics providers, use web-based technologies to collect information about you and your use of our Website and App, such as cookies or web beacons. A “cookie” is a unique numeric code that is transferred to your device to track your interests and preferences and to recognize you as a return visitor. A “web beacon” is a transparent graphic image placed on a website, email, or advertisement that enables the monitoring of things such as user activity and site traffic. We use these and other similar technologies to collect information such as your IP address, browser type, transactions and interactions, time spent on the online services, pages visited, referring URL, and other traffic and usage data. We may use this information to determine what features interest our users, revise our site features or operations, and as further described below. We and other parties that provide these technologies may also use these technologies to collect information about your online activities over time and across third-party websites or other online services. For information about how to control the use of cookies on our Website, see the “Your Choices” section below.
Information Collected in Connection with Analytics Technology: We may use various technologies to learn more about how visitors use our Services, such as Google Analytics. Google Analytics uses cookies to help us analyze how visitors use our Website and our Services. The information generated by the cookies about your use of our Services includes your IP address. If you so choose, you may be able to opt out by turning off cookies in the preferences settings in your browser. For more information on Google Analytics, including how Google Analytics collects, uses, and discloses information, refer to the following page: www.google.com/policies/privacy/partners/. We may also use other technologies to monitor your activities on our Website and App.
Chat Functionality and Communications Information: If you use chat functionality that we make available through the Services, we and third parties that provide that functionality may automatically collect or record the contents of your communications and other information about your use of that functionality.
We may allow third parties to use the Website to collect and record personal information about your online activities over time and across different websites, applications, and other online products or services[KJ1] . Those third parties may receive the information we collect automatically, including through chat functionality, and use it for measurement services, marketing, advertising, and other purposes on behalf of us, their organization, or their other customers, including delivering interest-based advertising.
How We Use Your Personal Information
We may use, disclose, transmit, transfer, store, and otherwise process your personal information for various purposes, including:
Conducting our business and providing our Services to you and others;
Communicating with you, including by responding to your inquiries (whether submitted through our contact form, chatbot, or other channels), and promoting the Services and our other products, services, and offerings;
Communicating with and providing information to our contractors, service providers, vendors, and other third parties we use to support our organization and the Services;
Providing, developing, maintaining, personalizing, and improving the Services and our organization;
Analyzing usage trends and measuring the effectiveness of the Services;
Complying with legal or regulatory requirements, judicial process, and our company policies (including due diligence and contracting activities);
Securing the Services, including protecting against and responding to fraud, unlawful activity (such as incidents of hacking or misuse of the Services), and claims and other liabilities, including by enforcing our policies;
Creating aggregate or deidentified data;
Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets, or stock; and
For any other purpose that you may authorize or direct, or that we may disclose, at the time we collect your information.
We may use artificial intelligence and machine learning capabilities, including those provided by third-party service providers to facilitate the uses described above, including for customer support, network monitoring and security, and to detect, prevent, and mitigate fraud and spam detection.
How We Disclose Your Personal Information
We may disclose your information to third parties that may include:
Our subsidiaries and affiliates;
Contractors, service providers, and other third parties we use to support our organization, including providers of technologies and services that we use to automatically collect or otherwise process device, usage, and other information from you, such as our analytics providers, payment processors, commercial email and SMS providers, chatbot functionality providers, and artificial intelligence and machine learning service providers;
Third parties to improve the Services, our operations, other products, and offerings, and our organization;
Third parties to comply with any court order, law, or legal process, including to respond to any government or regulatory request, to protect and secure our Services and the rights, property, or safety of our users, employees, and organization, protect against fraud or other unlawful activity, and to enforce or apply our policies and other agreements;
An actual or potential investor, buyer, successor, or other person or organization in the event of an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets, or stock, including as part of bankruptcy, liquidation, or similar proceeding;
Third parties for purposes consistent with the How We Use Your Personal Information section above; and
Any other parties as you may authorize or direct, or as we otherwise disclose, when you provide the information.
Your Choices
You may opt out of receiving any or all marketing communications from us by following the unsubscribe link or instructions provided in any email we send. If you receive SMS messages from one of our studio business customers that uses Spark Membership’s Services to administer its SMS marketing program, you may opt out by replying STOP to any such SMS message. Your opt-out will apply to messages from that studio business customer.
Some Internet browsers have a “do-not-track” feature that lets you tell websites that you do not want to have your online activities tracked. The Website and App do not currently respond to browser “do-not-track” signals. You may be able to restrict the collection of personal information or functionality through your device’s operating system or by disabling cookies. To change your web browser settings for cookies, you can follow the instructions in the help section of your web browser or visit https://allaboutcookies.org/. You can also opt out of Google Analytics by downloading, installing, and enabling the Google Analytics’ Opt-out Browser Add-on, which can be found at https://tools.google.com/dlpage/gaoptout/.
For information about interest-based advertising, and to opt out of this type of advertising by parties that participate in self-regulatory programs, please visit the Network Advertising Initiative at https://thenai.org/opt-out and/or YourAdChoices offered by the Digital Advertising Alliance (DAA) Self-Regulatory Program for Online Behavioral Advertising at https://youradchoices.com/. Please note that any opt-out choice you exercise through these programs will apply to interest-based advertising that your opt-out addresses but will still allow the collection of data for other purposes, including research, analytics, and internal operations. You also may continue to receive advertising, but that advertising may be less relevant to your interests.
Text Messaging (SMS) Terms and Conditions
Spark Membership offers SMS messaging programs on behalf of our studio business customers. When you consent to receive SMS messages through one of our studio business customer’s SMS campaigns, depending on the nature of your consent, you may receive marketing messages, including promotional offers, discounts, cart reminders, and other commercial communications and non-marketing messages, including appointment reminders, order confirmation, shipping updates, account alerts, and other information or transactional communication related to your use of the services. Message frequency varies. Message and data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP. Reply HELP for assistance. Notwithstanding any contrary provision of this Policy, mobile opt-in information will not be shared with third parties for marketing purposes. Please refer to our SMS Terms of Service for more information. You can contact Spark Membership LLC regarding SMS messages at support@sparkmembership.com.
Our Website and App may include links to websites and online services provided by third parties. We are not responsible for the privacy policies or practices of websites or online services provided by third parties. We encourage you to review the applicable privacy policies of such third-party websites and online services if you choose to follow the links provided.
Only individuals aged 18 or older have permission to use the Services. The Services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from individuals under the age of 18. If you believe we may have collected or received information from an individual under the age of 18, please contact us as described in the “Contacting Us” section below.
Personal Information We Process on Behalf of Our Studio Business Customers
The nature of our business may require us to receive, collect, use, disclose, or process personal information on behalf of and at the direction of our studio business customers. This Policy does not apply to such activities or personal information. If we process your personal information on behalf of one of our studio business customers and you would like to make a related inquiry or exercise choices that studio business customer may provide, please contact the studio business customer that you interact with directly.
Changes to This Policy
We may update this Policy to reflect changes in our privacy practices at any time and without prior notice to you. When we do so, we will update the effective and last updated date above. We encourage you to periodically review this Policy for the latest information on our privacy practices.
Contacting Us
If you have any questions or comments about this Policy or our privacy practices, please contact us by email at cs@sparkmembership.com.
