Guide on How to Cancel Your Software Subscription

how to cancel

If you’ve decided it’s time to bid adieu to your software, you’ve come to the right place. In this comprehensive guide, we’ll walk you through the step-by-step process on how to cancel your subscription. 

Cancel subscription via Product Dashboard.

  • Log in to your account on
Log in to your account on
  • Locate your profile image at the top right corner of the website and click on it.
Locate your profile image at the top right corner of the website and click on it.
  • In the drop-down menu, select “Billing Information”.
  • Under the “Active Subscriptions” section, you’ll find your PRO subscription.
Under the “Active Subscriptions” section, you’ll find your PRO subscription.
  • Here, you will see the “cancel” link – click on it.
  • You will be prompted to choose your reason for cancellation. Select one and then confirm to cancel your subscription.

💡 Please note that if you choose to cancel through the product dashboard, you must do so at least 15 days before the end of your term. Upon cancellation, your data will be deleted from the servers.

Cancel subscription via email support.

  • Compose an email stating your desire to cancel your subscription.

Remember to give your reasons for cancellation.

  • Send this email to
  • As with the first method, ensure you send the email at least 15 days before the end of your term.

💡 The same terms apply for this method – upon cancellation, your data is deleted from the servers.


What happens to my data after cancelling the software?

Upon cancellation, your data is deleted from the servers hosted by However, if you request to suspend your account and payments for a future period of up to one year, may, at its discretion, suspend your account and retain your data for a maximum period of one year.

Can I get a refund if I cancel the software midway through the billing cycle? Pro membership offers a no-questions-asked 30-day refund. However, it does not specify if you can receive a refund if you cancel midway through a billing cycle outside of this 30-day window. It’s advisable to reach out to for more precise information.

How long does it take to cancel software?

You need to notify at least 15 days before the end of your term to cancel your subscription.

Why Switch to SparkMembership?

Why Switch to SparkMembership?

Now that you’re thinking of making a switch from, it’s worth considering an alternative that aims to meet your specific needs in running a fitness business. SparkMembership has been designed keeping your concerns at the forefront. Here’s what we bring to the table:

  • Prioritizing Customer Service: At SparkMembership, we believe that timely and efficient customer service is the cornerstone of a great business relationship. You’ll find our team always ready to assist and guide you, ensuring your needs are promptly met.
  • Intuitive Program Design Tools: Our workout builder tool is user-friendly, allowing you to spend less time navigating the software and more time creating impactful workout programs.
  • Secure and Consistent Billing System: Our platform is built to provide a reliable, secure, and efficient billing process. With SparkMembership, you can trust your administrative tasks to be straightforward and free of billing errors.
  • User-friendly Experience: SparkMembership is designed for ease-of-use for both business owners and clients. From registration to bookings, our system ensures a smooth, hassle-free experience.
  • Clear Onboarding Process: With SparkMembership, what you see is what you get. We ensure a transparent onboarding process, keeping you in the loop from start to finish.

If you’re ready for a solution that truly caters to your fitness business needs, SparkMembership is here to help. Explore further and see how we can make a difference to your business.

Discover all the features that make SparkMembership a top choice for fitness business owners. Dive deep into everything we have to offer. 

Get a first-hand experience of our platform with a live demo. Schedule one today and see how SparkMembership can streamline your operations.