Deciding to change the way you manage your fitness business is no small task, especially when it involves letting go of a software you have been accustomed to, like ClubReady. However, it is essential for growth and progress to happen. So if you’re considering making the shift, this guide is just for you. We’re here to provide you with a step-by-step guide on how to cancel your ClubReady subscription smoothly and hassle-free.
The Cancellation Process:
Step 1: Inform ClubReady
The first thing you need to do is inform ClubReady about your decision to leave. This needs to be done in writing, ensuring clear communication and avoiding any misunderstandings. Remember to do this at least 30 days in advance of your planned exit date.
Step 2: Avoid Expedite Fees
It’s essential to avoid last-minute decisions, as ClubReady charges an expedite fee for notices given within less than 8 days. The expedit fee can range from $300 to $1,500, depending on how much notice you provide.
Step 3: Acknowledge Exit File Transfers
ClubReady charges a $350 fee for each Exit File created on your behalf. Be aware that these files will not be transferred instantly; they will be executed at your next regularly scheduled remit period.
While this process may seem daunting and expensive, it’s the necessary path to venture towards better business management opportunities.
After you cancel your ClubReady subscription, the company retains a copy of your Subscriber Data for a minimum of 30 days. If by the 31st-day post-termination, you haven’t arranged a transfer of your data to another location, ClubReady reserves the right to either continue storing the data at their cost or delete it.
ClubReady’s refund policy, as described in your Services Agreement, allows for refunds in specific situations, such as:
•If ClubReady breaches its agreement and does not resolve it within 30 days of written notice.
•If ClubReady is involved in bankruptcy or other insolvency proceedings.
•If ClubReady dissolves or ceases regular business operations.
In these scenarios, prepaid fees for the remaining Initial or Renewal Term (whichever is applicable) beyond the termination date will be refunded. Always check your specific agreement to understand the exact terms.
The process of cancelling your ClubReady subscription largely depends on how soon you inform the ClubReady team about your decision to leave. Ideally, you should inform them at least 30 days in advance of your planned exit date. This allows for a smooth transition process without incurring any expedite fees.
Why Switch to SparkMembership?
After understanding the struggles with ClubReady from the reviews above, it becomes clear that your next fitness business management software needs to address these pain points effectively. Enter SparkMembership.
Here’s why we believe SparkMembership is the perfect choice:
- Superior Customer Service: We offer round-the-clock customer support, ready to answer your queries without any long wait times or unanswered tickets. Whether it’s via call, chat, or email, our team is available to ensure your operations run smoothly.
- Accountability and Transparency: With SparkMembership, you have full control and oversight over your data. We offer detailed activity logs and auditing capabilities to ensure you always know who did what, adding a layer of security and accountability to your operations.
- Accurate Reporting: Our software provides real-time, accurate reports, allowing for more precise financial forecasting. You can trust our numbers and make informed decisions for your business growth.
- Intuitive Design: We believe that software should simplify, not complicate, your life. That’s why SparkMembership has a user-friendly interface that’s easy to navigate, reducing the time spent on training and daily operations.
- Efficient Lead Management: Managing your leads shouldn’t be a chore. SparkMembership offers streamlined lead management to help you stay on top of follow-ups and conversions, thus eliminating potential revenue losses.
- Comprehensive Onboarding: We make the transition as seamless as possible with thorough onboarding and training. We acknowledge your business’s uniqueness and work to ensure you’re equipped to make the most of our software.
In a nutshell, SparkMembership is designed to alleviate the pain points that ClubReady clients typically experience, offering a more intuitive, efficient, and supportive solution to meet your fitness business needs. Experience it for yourself by scheduling a live demo today.